How do I...
Obtain Telephone Advice?

If you ever wish to speak to the doctor in person, it is better not to interrupt a surgery when he will be seeing a patient. There are telephone consultations available with each doctor. Please ask the receptionist who will explain the process to you.You may also obtain telephone advice from your health visitor, midwife or one of the practice nurses.

Make An Appointment?

Appointments can be made either by telephoning 368 5224 or by calling into the surgery. If your own doctor is not available you may consult any of the doctors in the practice. However, we advise you to see the same doctor whenever possible as this ensures continuity of care.

Please notify the receptionist as soon as possible if you are unable to keep your appointment so that we are able to offer the appointment to someone else.

We will always see you on the same day if you need URGENT medical attention.

There are three types of appointment - ROUTINE, URGENT, OR EMERGENCY.

i) Routine Appointments

You may book these up to one month in advance. If an appointment with your usual doctor is not available, you may accept an earlier appointment with one of the partners.

ii) Urgent Appointments

These are available every weekday, for patients whose medical condition will not wait until the first available routine appointment. Sometimes an individual problem requires longer than the allotted appointment time, and we may therefore run a little late. We ask for your patience in these circumstances.

iii) Emergency Appointments

These are for people who regard their medical problem as an ‘on the day emergency’. Your name, telephone number and brief description of your illness will be requested by the receptionist. These details will be passed to the nurse on-call who will return your call, discuss the problem further and assess the urgency. If appropriate you may be seen by another member of the Primary Care Team and not automatically the doctor. Only the immediate problem can be dealt with in these surgeries, as spending time on routine matters will cause long waits for other ‘emergencies’.

Obtain A Home Visit?

If you require a home visit please telephone the surgery BEFORE 10.00AM if possible. This will help the doctors to plan their visits for the day. If you telephone the surgery after 10.00am and the condition is not urgent, please inform the receptionist that a visit the following day will be acceptable. Home visits should only be requested for patients who are unable to attend the surgery because of the nature of their illness, that is those who are too poorly or physically incapable. Ill children will always be seen as soon as possible if brought down to the surgery.

Please remember that the doctor can see several patients in the surgery in the time that it takes to make one house call.

Obtain Test Results?

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