How Do I...
Obtain Telephone Advice?

Some problems are better solved over the phone – most of a Doctor's diagnosis is based on the ‘history of the symptoms’ – so it is often sensible for you to contact your Doctor by phone.
To make this more efficient we will give you an actual ‘appointment time’, which we will try to keep clear for you.

Make An Appointment?

Appointments can be made either by telephoning 368 5224 or by calling into the surgery. If your own doctor is not available you may consult any of the doctors in the practice. However, we advise you to see the same doctor whenever possible as this ensures continuity of care.

Please notify the receptionist as soon as possible if you are unable to keep your appointment so that we are able to offer the appointment to someone else.

We will always see you on the same day if you need URGENT medical attention.

There are three types of appointment - ROUTINE, URGENT, OR EMERGENCY.

i) Routine Appointments

You may book these up to one month in advance. If an appointment with your usual doctor is not available, you may accept an earlier appointment with one of the partners.

ii) Urgent Appointments

These are available every weekday, for patients whose medical condition will not wait until the first available routine appointment. Sometimes an individual problem requires longer than the allotted appointment time, and we may therefore run a little late. We ask for your patience in these circumstances.

iii) Emergency Appointments

These are for people who regard their medical problem as an ‘on the day emergency’. Your name, telephone number and brief description of your illness will be requested by the receptionist. These details will be passed to the nurse on-call who will return your call, discuss the problem further and assess the urgency. If appropriate you may be seen by another member of the primary care team and not automatically by the doctor. Only the immediate problem can be dealt with in these surgeries, as spending time on routine matters will cause long waits for other ‘emergencies’.

How Do I...
Obtain A Home Visit?

Generally, home visits are made only when someone’s illness makes it impossible for them to attend the surgery. It also takes longer to see you at home and much of what we can do at the surgery cannot be done at your own home.

If you do need a home visit please try to ring before 10:30am.

The doctor or nurse may ring you back prior to visiting.