Confidentiality

All members of the Primary Health Care Team have the highest regard for confidentiality and will maintain your right to privacy.

Access To Patient Information

Healthcare professionals within the NHS and the private sector have access to patient information held at the practice which is relevant to the specific consultant to whom referral is needed.

Written authorisation is required from patients in cases where copies of the medical records are requested from solicitors/insurance companies or for employment purposes.

Under the Data Protection Act 1988, patients have the right of access to copies of their own medical records whether they are stored in computerised form, handwritten or stored in some other form.

Compliments, Comments & Complaints

Our aim is to give the best possible service to our patients and we try to deal swiftly with any problems that may occur. We offer an in-house complaints procedure to deal with comments, concerns and complaints about the services we provide. A leaflet is available on request or full details can be obtained from the practice manager.