Confidentiality
All members of the Primary Health Care Team have the highest regard for confidentiality and will maintain your right to privacy.
Access To Patient Information
Healthcare professionals within the NHS and the private sector have access to patient information held at the practice which is relevant to the specific consultant to whom referral is needed.
Written authorisation is required from patients in cases where copies of the medical records are requested from solicitors/insurance companies or for employment purposes.
Under the Data Protection Act 1988, patients have the right of access to copies of their own medical records whether they are stored in computerised form, handwritten or stored in some other form.
Patient Responsibilities
- We have a high demand for appointments. If you are
unable to attend your booked appointment, please inform those on reception as
soon as possible so that it may be given to someone else.
- Each appointment is for one person only and additional appointments should be
made for others requiring a consultation.
- Requests for help and advice for non-urgent matters should be made during surgery
hours only.
- Home visits should only be requested for patients who are seriously ill or housebound.
- Requests for visits out of surgery hours should only be made for true urgencies
and not routine matters.
We ask that patients treat all our staff and doctors with courtesy; please
bear in mind that the reception staff have a very difficult job to do.
Compliments, Comments & Complaints
Our aim is to give the best possible service to our patients and we try to deal swiftly with any problems that may occur. We offer an in-house complaints procedure to deal with comments, concerns and complaints about the services we provide. A leaflet is available on request or full details can be obtained from the practice manager.
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